The Authentication Session Has Expired. Please Sign-in Again Microsoft Word
Hello RickKurtz1,
Thank you for querying in this forum. We practise empathise the inconvenience caused and apologize for it. And nosotros will attempt our best to assist you.
Co-ordinate to your description, it seems that you accept purchased Microsoft 365 and yous also downloaded from Microsoft site, nonetheless, you nonetheless encountered an error bulletin "The hallmark session has expired. Please sign-in once again.".
May I know if my agreement is right? If and so, we'd requite you some suggestions below and hope that volition assist y'all:
- Sign out and quit all Part applications . (If you lot have signed out the other Office apps)
- Go to Finder > Applications > Utilities >KeychainAccess and remov e the following countersign entries: Microsoft Part Identities Cache 2 and Microsoft Office Identities Settings 2
- Search for all occurrences of ADAL in thekeychain and remov e all those entries if nowadays.
- Restart Mac, open Part and utilize your account at present to sign in once more.
If the same problem still persists after trying the suggestion above, to better sympathise your state of affairs, could you provide the information below?
- Could you lot provide the screenshot of error message?
- Could y'all provide the version of your Office? You lot can go to Give-and-take > Nigh Word and provide the screenshot of it.
- Could you provide the version of Mac OS?
- Practise all role applications take the same problem?
Best Regards,
Sukie
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Thanks for your response
ane) I can't sign to any of the Microsoft apps
2) I had previously deleted all Microsoft countersign entries in the Keychain entries per review of previous posts on this bailiwick. Aforementioned as all occurrences of ADAL
three) did uninstall and reinstall all apps
4) Notwithstanding getting mistake
I don't know what version of role I have because I tin can't log in. It was just downloaded from the MS site.
MAC SW version is x.xv.vii
All the office applications have the same problem
Screenshot of error message attached
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Hello RickKurrtz1,
Nosotros appreciate that y'all posted back and shared the detailed information with us. We also appreciate that y'all spent your precious time doing those tests.
We have read your description carefully, it seems that you cannot sign in any Office applications. And yous have also tried deleting all keychains and reinstalling Office, however, the aforementioned problem still persists.
If my understanding is right, we want to requite you some other suggestions below and promise that will assist y'all:
At the get-go, you tin can go to here to check if your account is valid. Go to https://account.microsoft.com/services/ and sign in. Become to Your account >Subscriptions to cheque if you take the license.
- If y'all have the related license, since you have tried clearing keychains, You can refer to this article: How to remove Role license files on a Mac to use license remov altool to remov e the license files on your Mac.
- If the suggestion above doesn't piece of work, we also noticed that you have reinstalled Part, we'd suggest yous refer to this article: Troubleshoot Role for Mac issues by completely uninstalling before you reinstall to uninstall your Office completely earlier you reinstall. Which contains some cache files. Then you tin can go to this page to download the latest version of Office xvi.43 and so sign in again to check if the aforementioned problem will occur.
- If all suggestions above all don't work, we'd suggest you try creating a new user profile on Mac to check if the same problem will occur.
Delight do permit us know if that works for you, we'll exist glad to provide further help.
Best Regards,
Sukie
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Hi RickKurrtz1,
May I know if y'all accept seen our replies? May I know if yous still need help? If so, you can mail back and nosotros will effort our best to help you.
Best Regards,
Sukie
-----------------------
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The simply option that worked was to create a new user account.
Why is that? I really don't want to accept that every bit a solution. How do I drift all my old user files and data to the new user?
Thank yous
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Hi RickKurtz1,
We appreciate that you posted back once again and shared the examination results with us. I'chiliad pitiful for the late reply.
Based on your description, information technology seems that you tin solve the problem via creating new user profile.
If then, this issue may be related to sometime user contour on Mac and the sometime user contour may exist corrupted. We do understand the inconvenience caused and repent for it. Since this issue is related to old user profile on Mac, nosotros'd suggest you lot contact Apple tree support to bank check if they volition help you solve the trouble of sometime user profile on Mac. And we'd suggest you use the new user profile you created on Mac.
At the same fourth dimension, you mentioned that you want to migrate files from former user profile to new user profile, we accept likewise searched a lot, nosotros take searched some related threads: How do I move all my files from i User Profile (account) into another? I needed to create a new account and want all of my files accessible in the new one. Tin yous transfer files between two user accounts on the same macbook pro?.
If you want to know most how to migrate files from old user profile to new user profile, nosotros'd propose y'all become to Apple back up to attain more support.
Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the data you receive from the third-party linked sites or any support related to engineering.
Your understanding and patience volition be highly appreciated.
All-time Regards,
Sukie
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Source: https://answers.microsoft.com/en-us/msoffice/forum/all/the-authentication-session-has-expired-please-sign/c05e1d74-7fe4-437f-83c8-005383837564
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